Welcome to LearnOsphere
LearnOsphere (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (learnosphere.in) or use our services. Please read this Privacy Policy carefully to understand our practices regarding your personal information.
1. Information We Collect
We may collect and process the following types of information:
- Personal Information:Name, email address, phone number, billing address, and other details you provide during registration or when using our services.
- Usage Information: Information about your interaction with our platform, such as pages visited, time spent, and features used.
- Payment Information: Payment details, including billing address and transaction history, collected through secure payment gateways.
- Technical Information: Device type, IP address, browser type, operating system, and other technical details related to your use of our website or app.
- Government Identification: For teacher verification and safety purposes, we collect valid government-issued ID (such as Aadhaar, PAN, or Voter ID). This is mandatory for teachers who opt to visit students at home to ensure student security.
2. How We Use Your Information
- Providing and improving our services.
- Personalizing your experience on the platform.
- Processing transactions and sending receipts.
- Communicating updates, offers, or promotional materials.
- Ensuring security and preventing fraud.
- Complying with legal obligations.
- Charging a minimal fee for dashboard usage to maintain platform quality and accessibility.
- Providing educational content to students and allowing teachers to upload content on our platform.
- Ensuring that all uploaded content is reviewed and approved by LearnOsphere admins, teachers, or content experts before being made available.
- Rewarding teachers for approved content by crediting payments to their wallets.
- Implementing a refer-and-earn system for teachers and students, where a teacher inviting another teacher earns a reward after both upload content that gets successfully verified by the admin, teacher, or content expert.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share information with:
- Service Providers: Third-party vendors assisting us in delivering services (e.g., payment processing, analytics).
- Legal Authorities: If required by law or to protect our rights, property, or safety.
4. Data Security
We implement robust security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
- Access, update, or delete your personal information.
- Withdraw consent to processing your data.
- Opt-out of receiving promotional communications.
Contact us at info@learnosphere.in to exercise your rights.
6. Cookies and Tracking Technologies
We use cookies to enhance your experience. Manage preferences via browser settings.
- Essential Cookies: Necessary for the operation of our website.
- Performance and Analytics Cookies: Help us understand user behavior and improve functionality.
- Advertising Cookies: Deliver relevant advertisements to you based on your preferences.
You can manage your cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of third-party websites you visit.
8. Children’s Privacy
LearnOsphere is designed to support students from Kindergarten to 12th grade, and therefore, we welcome users of all ages, including children under the age of 13. We are committed to safeguarding the privacy and safety of young learners.
- Parental Consent: For children under 13, we strongly recommend that parents or legal guardians supervise account creation and usage. In some cases, we may require verifiable parental consent in accordance with applicable laws.
- Limited Data Collection: We collect only the necessary information required to provide educational services and maintain a safe learning environment.
- Content Moderation: All educational content is reviewed to ensure it is age-appropriate and suitable for young audiences.
- No Commercial Tracking: We do not track users for advertising purposes or collect unnecessary personal data.
- Parental Rights: Parents or guardians may request to review, update, or delete their child’s information at any time by contacting us atinfo@learnosphere.in.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When data is no longer needed, we securely delete or anonymize it.
10. International Users
If you are accessing our platform from outside India, please note that your data may be transferred to, stored, and processed in India. By using our services, you consent to the transfer of your information to India, subject to this Privacy Policy.
11. Family Policy
We value a safe and inclusive environment for all users, including families. Our platform is designed to support family-friendly educational content while ensuring safety for students and teachers.
- Parental Control:Parents or guardians can supervise their child's learning experience and monitor content accessed on the platform.
- Content Moderation:All educational material uploaded by teachers undergoes a strict review process by LearnOsphere admins, teachers, or content experts to ensure it is appropriate and meets educational standards.
- Safe Learning Environment:We do not tolerate inappropriate, harmful, or offensive content. Any violation of this policy may result in the removal of content or suspension of the account.
- Privacy Protection: We do not collect unnecessary personal information from children and ensure compliance with data protection regulations for young learners.
- Child Privacy: We minimize data collection from young users
12. Tutor Content Usage and Internal Sharing Policy
This policy outlines the terms and conditions for tutors who upload educational content and participate in the referral system on LearnOsphere:
- Platform Usage: By uploading educational materials (e.g., videos, PDFs, notes, or presentations), tutors grant LearnOsphere the right to use this content on our internal platforms, including the mobile apps, official website, and verified social media channels (YouTube, Instagram, Facebook) for educational, promotional, and functional purposes.
- No Third-Party Distribution: Content remains within the LearnOsphere ecosystem and is never sold, licensed, or shared with third parties or advertisers without the tutor’s explicit consent.
- Non-Tracking Policy: We do not use advertising identifiers (such as IDFA or GAID) to track users or personalize ads, nor do we monitor behavior across other apps or websites.
- Expert Review & Payment: Content uploaded by tutors will be reviewed by subject-matter experts. Only after the content is approved, the associated payment will be generated. Tutors will receive notifications via email or message about the approval and payment status.
- Refer & Earn Program: Tutors can refer any user using their unique referral code. When a new user registers using the code, both the tutor and the referred user receive rewards.
- Withdrawal Conditions: Users cannot withdraw any referral or content-based earnings until they upload original educational material (such as PDFs or videos) that meets our quality and content standards.
- Purpose: These policies are designed to encourage genuine contributions, reward valuable educational content, and maintain privacy, transparency, and quality on the platform.
13. Refund Policy & Demo Charges
To maintain platform quality and fairness, the following refund policy applies:
- We offer a 7-day demo period during which certain charges may apply for accessing premium features or dashboards.
- Users who are not satisfied with the platform may cancel their subscription within 7 working days from the activation date by contacting support at info@learnosphere.in.
- Upon successful cancellation within this period, any paid amount will be refunded after deducting applicable demo charges.
- No refunds will be issued after the 7-day period.
- Refunds, once approved, will be processed within 7–10 working days to the original payment method.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this page periodically to stay informed about how we protect your information.